Privacy & Security

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This online privacy policy ("Policy") explains what personal information is collected through our websites and online services, how that information is used and to whom it is provided, and what we do to protect it. Unless otherwise indicated, this Policy only applies to personal information collected through the websites, microsites, mobile applications and other online services of our brands and lines of business that expressly adopt and display or provide links to this policy (collectively, the "Services"). These brands and lines of business include Yoy Forever. By "personal information" we mean all information related to you, an individual user of our Services, including information that can be used directly to identify you (such as your name, postal address and email address), as well as other information (such as likes and preferences) if added to your identifying information.

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What information is collected and how is it used?

1. Information that you actively provide through our services

You actively provide personal information when you visit our Services to do everything you normally do in connection with online services. Some examples of the personal information we collect include names, addresses, phone numbers, email addresses, personal preferences, payment card numbers, purchase and order information, demographic data, survey responses  and any other information you want to provide.  You know what information you provide directly because you will have to actively submit it after timely acceptance.

This information is collected in various places on our Services: for example, when checking out to order online, when using our mobile applications, when subscribing to catalogs, email offers and mobile messages with offers, when participating in surveys,  by participating in contests or sweepstakes or by interacting with special event offers or programs.

We may also obtain information that you provide to us on our Services about people you meet. For example, we will collect the contact details of the recipient of your gift for processing. We may also collect the contact details of your friends and family when you participate in one of our friend referral programs. In this case, we may send a message to your friend or family member on your behalf. Please make sure that you only send email addresses of people with whom you have a personal or family relationship who would like to receive a message from you.

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2. Objectives of information collection

We use the personal information we collect about you through these Services to:

• process your orders online;

• open an account online if requested;

• personalize your online experience with offers and content tailored to your interests;

• provide you with customer service, either to respond to a request or to follow up on an order,

• include you in surveys and contests;

• allow you to post your own content, such as comments, images or videos;

• provide you with online social activity networks that focus on our products and services;

• improve our Services, refine the way in which offers are presented in the Services, assist our visitors in making purchasing decisions and provide them with better interaction with our Services;

• improve your experience with our Services: for example, through more personalized, better, smarter and faster online interactions;

• allow your interaction with external content service providers, either by linking to their sites, including their content within our web environment or by displaying our content in your web environment,

• promote our products and services that may interest you. For example, we may add you to the Yoy Forever email list when you make an online purchase or sign up to receive emails. 

• create anonymous, pseudonymous or aggregated information for statistical purposes.

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Payment methods  

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  PAYPAL - Deposits to Bank Account - (Deposits in Oxxo (only in Mexico))